Access Card
The Access Card is a simple, nationally recognised way for disabled people to communicate their access needs clearly and confidently when visiting your venue.
Accessibility Matters: Everyday 2,000 people with disabilities register for the Access Card
Access Card in Wales
Piws supports businesses across Wales to recognise and promote the Access Card as part of their accessibility journey.
We provide:
Guidance on what the symbols mean
Bilingual posters and downloadable resources for your venue
Support to promote that you recognise the Access Card
Help embedding the card into your booking, ticketing, or customer journey
Recognising the Access Card is free and easy to introduce.
Why Customers Look for the Access Card:
For disabled people and families, seeing the Access Card recognised means:
Fewer barriers
Less anxiety
More confidence to visit
It sends a clear message: “You are welcome here.”
Why the Access Card Matters
Not all disabilities are visible, and many people find it difficult to explain their needs repeatedly. The Access Card helps to:
Reduce barriers for disabled customers
Supports you to make reasonable adjustments
Increase confidence for staff when supporting access needs
Create more welcoming experiences without guesswork
Build trust with customers and families
By recognising the Access Card, your venue shows that accessibility is understood, respected, and taken seriously.
How It Works for Your Business
The Access Card uses a set of easy-to-understand symbols that represent access requirements such as:
Accessible seating or space
Assistance for queueing
Support for sensory environments
Carer or companion access
Your team doesn’t need medical details — just the information needed to offer a better experience.
4 Simple Steps– Free Accessibility Support for Your Business
Everything you need to begin your accessibility journey is available free of charge.
Step 1
Register your Listing and Collect Feedback
Register your listing and collect feedback from the disabled community and listen to where you can to improvements
Step 2
Access Card symbols
Download and Learn what the Access Card symbols mean and how to respond confidently
Step 3
Promote your Access Card
Download and Promote that you recognise the Access Card at your venue