FAQ

General Questions

What Is PIWS Partnership?

PIWS Partnership supports organisations to improve accessibility and inclusion for disabled people and families. Through structured guidance, training, community feedback and practical tools, we help partners create welcoming environments and improve visitor confidence.

Who can become a PIWS Partner?

PIWS Partnership is open to organisations across Wales including:

  • Tourism venues and attractions

  • Events and festivals

  • Hospitality businesses

  • Community organisations

  • Cultural venues and heritage sites

Any organisation committed to improving accessibility can join.

What are the benefits of becoming a PIWS Partner?

Partners receive structured support to improve accessibility, including:

  • Access to the PIWS Partner Members Area

  • Access Ambassador visits and lived experience feedback

  • Accessibility Champion training opportunities

  • Access Card integration support

  • Resources and practical guidance

  • Promotion to the disabled community

Membership & Joining

How do I become a PIWS Partner?

You can join directly through the website by selecting a partnership membership and completing the sign-up form. Once registered, you will receive access to the PIWS Partner Members Area.

What membership options are available?

PIWS currently offers partnership memberships that can be paid:

  • Monthly

  • Annually

  • Bespoke

Both provide access to the PIWS partnership journey and resources.

What happens after I sign up?

After signing up you will:

  1. Receive a welcome email

  2. Gain access to the PIWS Partner Members Area

  3. Be invited to book an onboarding call

  4. Begin your PIWS accessibility journey

Members Area

What is the PIWS Partner Members Area?

The Members Area is your dedicated online hub where partners can access:

  • Training resources

  • Accessibility guidance

  • Progress trackers

  • Community feedback

  • Partnership updates

How do I access the Members Area?

After joining, you will receive login details via email. You can access the Members Area through the PIWS Partners website.

What if I cannot log in?

If you experience login issues, please use the password reset option or contact the PIWS team for support - admin@piws.co.uk

Accessibility Journey

What is the PIWS accessibility journey?

The PIWS accessibility journey is a structured approach that supports organisations step-by-step to improve accessibility. This includes staff training, community engagement and ongoing improvement planning.

What are Accessibility Champions?

Accessibility Champions are members of your staff who receive additional guidance and training to help lead accessibility improvements within your organisation.

What are Access Ambassadors?

Access Ambassadors are disabled people and parents of disabled children who provide lived experience feedback through visits and reviews. Their insights help organisations understand real visitor experiences.